DataStax BI Privacy Policy

Welcome to the Privacy Policy of DataStax BI ("Company", "we", "our"). This Privacy Policy is designed to help you understand how we collect, use, protect and disclose personal information obtained through our products, services and during your interaction with us.

We are committed to protecting your privacy and explaining to you how we handle your personal information through this privacy policy. This policy applies to information collected through our websites, applications and related services. If you have any questions about this privacy policy, or wish to exercise your privacy rights, please contact us using the contact details provided at the end of this policy.

1. Personal information we collect Based on your interaction with us, DataStax BI may collect the following types of personal information:
-Personal identification information: including your name, contact information (email address, phone number), job information, etc.
-Payment information: including payment card information, billing address, etc. provided by you for subscribing to our services or purchasing our products.
-Usage data: When you visit our website or use our services, we automatically collect information about you, including device information, browser type, visit time, page views, clicks, and user interaction records.
-Customer support information: including details of the technical support and customer service requests you have provided to us.
-Transaction and account information: detailed information about your account, transaction history, and activities.

2. How we use your personal information We use your personal information to provide and improve our services, and to perform necessary functions related to you within the scope permitted by law. Specific uses include:
-Providing services: We use your personal information to provide services to you, such as processing your subscriptions, sending you product updates, providing technical support, etc. -Improving products and services: We analyze your usage data and feedback to optimize our website and services, ensuring a more efficient and user-friendly experience.
-Customer support and communication: We stay in touch with you via email or phone, handle your customer support requests or inquiries, and provide you with important account notifications.
-Marketing and Promotion: We may use your information for marketing activities, such as sending product promotions, newsletters, event invitations, etc., provided that you have agreed to receive such information.
-Compliance and Legal Obligations: We will use your information in accordance with applicable laws and regulations, such as preventing fraud, processing payment transactions, fulfilling contractual obligations, etc.

3. How do we protect your personal information DataStax BI takes appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, modification, or destruction. We use encryption technology, access control, and regular security audits to ensure the security of our system. However, please note that no data transmission or storage can achieve 100% security, therefore, we cannot guarantee that your information will be completely protected from any security vulnerabilities.

4. How do we share your personal information We will not sell your personal information to third parties, but we may share your personal information in the following situations:
-Service providers: We may collaborate with third-party service providers to fulfill our service contracts or support our operations. These service providers only process your personal information with our authorization and must take appropriate security measures to protect your information.
-Legal requirements: In certain circumstances, we may need to disclose your personal information in accordance with laws, court orders, government requirements, or other legal procedures.
-Business Transfer: If DataStax BI Limited undergoes a merger, acquisition, or sale, we may transfer your personal information to relevant parties as part of the business restructuring. We will notify you of such transfer and ensure that your information continues to be protected.
-Sharing with affiliated companies: Your personal information may be shared among other companies in our group for the purpose of providing and improving services.

5. Cross border data transmission Due to DataStax BI being a global company, our operations may involve cross-border transfer of your personal information. These information may be transmitted to countries/regions outside of your country/region and may be subject to different laws. We will take appropriate measures to ensure that your personal information is properly protected during cross-border transmission.

6. Your privacy rights According to the laws in your region, you may have the following privacy rights:
-Access rights: You have the right to request us to provide a copy of the personal information we hold about you.
-Correction right: If your personal information is inaccurate or incomplete, you have the right to request us to correct it.
-Delete right: In certain circumstances, you have the right to request us to delete your personal information, especially when the information is no longer needed.
-Restricting processing rights: In certain circumstances, you have the right to request that we limit the processing of your personal information.
-Data portability: In certain circumstances, you have the right to request that we transfer your personal information to you or other service providers.
-Right to object: In certain circumstances, you may object to our processing of your personal information based on legitimate interests.
If you wish to exercise these rights, or if you have any questions about how to handle your personal information, please contact us through the contact information provided in this privacy policy.

7. Data retention We will retain your personal information as needed to fulfill the purposes described in this privacy policy or for the period of time required by applicable laws. We will regularly review our data retention policy and delete personal information that is no longer needed.

8. Changes to this Privacy Policy DataStax BI may update this privacy policy from time to time to reflect changes in our practices, technological advancements, or legal requirements. When we make changes to the privacy policy, we will post the updated privacy policy on this page and indicate the update date. Please regularly review this privacy policy to stay informed about the latest handling of your personal information.

9. How to contact us If you have any questions about this privacy policy or how we handle your personal information, or wish to exercise your privacy rights, please contact us through the following methods:
Registered address: 1292 17th St, Denver, CO 80202
Company ID: 20251043405
E-mail: support@datastaxbz.com
Phone:+1 (707) 695-6764